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FAQ - Frequently Asked Questions
Do you have any questions?
Here you will find answers to the most frequently asked questions about our products and orders.
make contactWe usually ship all in-stock items within 1–2 business days of receiving payment. Delivery time within Austria is typically 1–3 business days, and to Germany 2–4 business days. You can see the exact availability on each product page.
We accept all common payment methods such as credit card, PayPal, instant bank transfer and Klarna.
Yes. All items are covered by the statutory 2-year warranty. Many manufacturers also offer extended warranties, which are specified directly on the product page or in the description.
Should you encounter any problems, simply contact us – we will take care of it.
Yes, of course. You can return products within 30 days of receipt. It's important that the items are unused and in their original packaging. You can find all the details in our cancellation policy and return conditions.
Please note that for sustainability reasons and a fair pricing philosophy, we only cover return shipping costs in the case of a defect/warranty claim.